Keyrious – The adventure that never stops giving

One of the products that I had the unique opportunity of doing service experience work on is launching this evening at the Emmy awards. Gentlemen if you are looking for a special adventure that never stops giving this Christmas you need to buy her a key.

You script the journey and she gets to unlock new surprises and clues every year, it is a gift that never stops giving — literally.


#AppleWatch 1st observations

Being an early adopter goes with the territory of doing user research / experience design so here are some of my initial observations of the Apple Watch:
  • The hardware aesthetic feels as though I’m wearing the original iPhone from ’07 on my wrist.
  • There is some utility I’ve discovered so far in that I don’t find myself pulling my phone out of my pocket to see incoming text messages, email or phone calls.
  • It is nice to have a scripture verse of the day on my wrist along with a few other apps that do partially make up for the steep price point. (The 3rd party development community will really be the ones deciding the ultimate fate of this wearable).
  • I am someone who sits and works for long periods of time so the hourly reminders to stand and walk around a little are not as obnoxious as I thought they might be.
  • I wish there were better controls for managing types of notifications from apps. I definitely don’t need all the notifications I receive on my iPhone to all show up on my Apple Watch.
  • I wish Siri worked better on the Apple Watch because I can see myself using it more on my wrist than I would on my mobile device.
  • The remote app for the Apple TV is great when you are always losing your Apple TV remote and remote management of IoT devices (HomeKit) from the Apple Watch really will be the killer app if you want my opinion. People don’t want to have to go hunting for their phones to do routine tasks in their home like adjusting the temperature on a thermostat, unlocking the front door, changing watering cycles on their sprinkler system.
  • Another tradeoff that many people are complaining about is the lack of connectivity when an iPhone isn’t within range. Marissa is a runner and likes to map her runs using RunKeeper and GPS which you would think would be something that she would be able to do without carrying around a tablet sized phone in her pocket.
  • Apple just opened up the watch band API to third party designers so I’d really love to see watchbands designed by the likes of Dolce & Gabbana and other big name fashion brands.
  • I see lots of opportunity new ways of visualizing time and it won’t be long before we start to see branded/unbranded watch face experiences brought into the Apple Watch app store.
Marissa and I went in for the stainless steel versions since the sport versions didn’t come with sapphire glass (although I understand that the display on the sport version is a bit brighter).
BTW, I wrote post from my Apple Watch using dictation (kidding)

To Ello or not to Ello…

“The people who oppose your ideas the most are those who represent the establishment that your ideas will upset.” ~Anthony D’Angelo

I am finding it amusing to watch people try to tear into the Ello business model and attempt to destroy the credibility of its manifesto who would clearly be affected negatively by the prospect of the network’s success. @todd @budnitz @cacheflowe @mk @gv @jayzes @anna and the rest of the team at Ello will continue to buzz from the noise of people comparing its featureset and interface to the familiarity of Facebook and Twitter, and they will succeed not by building those features but instead staying true to their own design philosophy.

Their success will be measured by how well they can continue to cater to peoples inclination and desire to learn something new and be a part of something contrary. 

Chloë Bregman said it best:

Ello is extremely thoughtful in its play against convention. Very well thought out think different fuck society we are hipper than hip more authentic than shit marketing campaign. Totally brilliant anti conformist play. Good play on false sense of exclusivity / fake over subscription. Simplistic. Supports gifs. Adult tumblr irreverent design so designed its anti designed. Left you thinking I’m cool if I’m in. Cool if I’m out. Fake out on fuck advertising but we are taking VC funding. Hipster designed so retro it’s cool so obscure its antifunctional, love them or hate them appreciate we are talking about ello… We can’t judge their design without hypothesizing. Only they through metrics can judge the problem they are solving. Art critics go home.


Staying home today… My 9/11 Story.

There isn’t a person I know who does not remember where they were the morning of September 11, 2001 (9/11). The shattering of our sense of safety and security and to the protective shell that this country once took for granted was shaken to it’s core and we all felt it deep within our souls.


I had a friend staying with me whose flight was leaving that very morning. We were on our way to the San Francisco International Airport (SFO) with NPR on the radio and had heard something mumbled about a plane crash. We hadn’t yet grasped the earth-shattering severity of the situation as we pulled into SFO’s (empty) temporary parking. We approach the baggage check to check in a bag and the woman at the counter insisted, “all flights are cancelled”.  All flights are cancelled?! The entire airport was desolate, passengers had received the news and hurriedly left the concourse. It was clear that no one wanted to be anywhere near this place.

The original plan had been to drop my friend off early to catch her flight so I could make it down to work in Cupertino in time. Forced to arrive with friend still in the car I walk around the building looking for the rest of the team. Our design and engineering team all gathered around the TV set with their jaws on the floor and their hearts torn in two.

The thought of such a force of destruction being used to attack the very underpinnings and foundations of everything we had come to know about civilization and the modern world was well beyond reckoning.

As a memoir I kept a few emails I had received at work that day and opted to work from home. We were unable to locate a flight for my friend to return to Los Angeles for that entire week…






" User perspective is rarely a valued commodity in working cultures where mental models are not taken into account. "Michael Darius

Privacy is a matter of perception

One of the core offerings of the last product I was working on was based around this new trend among social apps catering to people’s complaints around a perceived ‘lack of privacy on Facebook’. I questioned this logic namely because I believe at the end of the day people are often incapable of articulating why they like or dislike something when being asked. (A person may hate a TV show but still watch it religiously).

There is much going on in the space around privacy and anonymity but the more ‘private’ a product experience feels the less ‘personalized’ its content is capable of being.  That is the tradeoff, and Foursquare’s new redesign cares very little for your sense of privacy. So little in fact that they are counting on the fact that your concern about privacy will not be an issue compared to the services that you’ll benefit from in exchange. A guiding principle for any product I work with is the ‘informed consent principle‘. When someone is comfortable consenting to having contextually relevant content delivered up to them on a location aware basis the lifestyle choice they are making is one that is set apart from those who obsess around how that data may be being used.

Article: Radical New Foursquare App Thinks You Want Even Less Privacy

Participatory Design vs. Value Sensitive Design

“If we lose our human values by having everything mechanized, then machines will dictate our lives.” —The Dalai Lama

Facebook was recently reprimanded for performing a psychological experiment on 700,000 of its members. In order to create a more ‘positive’ experience for its users the company tested the effects of negative content in people’s feed in order to better understand how it affected their posting behavior.

Article: Furor Erupts Over Facebook’s Experiment on Users

To better understand how negative content affects a persons ability to distinguish between perceived and imagined events (something called ‘Reality Monitoring’.) Here is a good study on ‘The Effects of Emotional Content on Reality-Monitoring Performance in Young and Older Adults’ —

There has been speculation that Facebook may have actually cost someone their life by distorting their perceived reality to such an extent that the person lost their sense of purpose and direction in life.

In many ways Facebook’s ‘experiment’ shows that ‘Value Sensitive Design’ is a far better approach than ‘Participatory Design’…

Value Sensitive Design is a theoretically grounded approach to the design of technology that accounts for human values in a principled and comprehensive manner throughout the design process. It employs an integrative and iterative tripartite methodology, consisting of conceptual, empirical, and technical investigations.

Participatory Design substantively embeds democratic values into its practice and brings to the table important techniques, such as Future Workshops. However, when applied in diverse contexts, Participatory Design may not provide enough guidance when divisive constituencies argue on the basis of narrowly conceived self interests and hostile prejudices: after all, at least in principle, Participatory Design values each participant’s voice, even those that appear uncaring and unjust. Value Sensitive Design is a theoretically grounded approach to the design of technology that accounts for human values in a principled and comprehensive manner throughout the design process. Early interest in computer technology, values, and design emerged in the work Norbert Wiener (1954) and others. ( Source: )

…even when the individual believes that science contributes to the human ends which he has at heart, his belief needs a continual scanning and re-evaluation which is only partly possible. For the individual scientist, even the partial appraisal of the liaison between the man and the historical process requires an imaginative forward glance at history which is difficult, exacting, and only limitedly achievable…We must always exert the full strength of our imagination.” -Norbert Wiener (founder of the CPSR Wiener Award for Social and Professional Responsibility) — Some Moral and Technical Consequences of Automation